Full payment is required at the time of booking. We cannot reserve seats or take partial payments/deposits.
Reserved seating is available on some tours for a small fee.
Payment can be made at the school to a West Trek Tours representative, directly at the West Trek office, or online.
We accept cash, debit, travelers cheques, and credit cards. Credit card and debit payments must be made at our office. Personal cheques are not accepted.
CANCELLATION AND REFUND POLICY
If you cancel your overnight tour:
– more than 30 days in advance for tours that are 2-3 days in duration, a full refund will be applied minus a $50 non-refundable administrative fee per passenger. If you cancel within 30 days prior to departure, your tour is 100% non-refundable.
– more than 60 days in advance for tours 4+ days in duration, a full refund will be applied minus a $50 non-refundable administrative fee per passenger. If you cancel within 60 days prior to departure, your tour is 100% non-refundable.
If you cancel your day tour:
– more 14 days in advance, a full refund will be applied minus a $25 non-refundable administrative fee per passenger.
– within 14 days prior to departure, your tour is 100% non-refundable.
If you miss the tour, you will not receive a refund and you can not transfer to another date.
Waiver forms for tour and/or activity participants under 19 years must be completed by parent or guardian prior to departure. Failure to comply will result in removal from tour and no refund will be given.
Tours and activities are 100% non-refundable within 14 days (for day tours) or 30 days (for overnight tours) of tour departure.
Please check the map for directions to the meeting spot. Also, please check the transit schedule in advance to ensure that you can get to the meeting spot in time for our departure.
West Trek Tours reserves the right to cancel any tour or activity at its sole discretion. In the event that a trip or activity is cancelled, West Trek Tours has no responsibility beyond the refund of all money paid by the passenger for the tour which will be deemed to constitute full settlement.
Minimum numbers apply to some tours and activities.
West Trek Tours cannot guarantee weather, traffic or road conditions. Safety is, and always will be, our primary concern with our passengers and trips are cancelled if there is a real danger to passengers. Travelling in Canada there is risk of wildfires, avalanches, rockslides and other emergencies. Our policies are that we strongly encourage travellers to buy travel insurance/trip cancellation. This is very important if you are travelling during July and August and think you may be at risk with the potential poor air quality due to wildfires. If you would like more information on trip cancellation options or would like to purchase travel insurance (those who have already booked can buy insurance for up to 72 hours before departure) please email [email protected] or inquire here.
West Trek Tours reserves the right to modify, alter, or substitute all or any part of its services when reasonably necessary or advisable. Should this occur, West Trek Tours agrees to provide the best alternative reasonably available. Every effort will be made to adhere to the specifics shown herein; however, circumstances may necessitate alteration, including the occasional accommodation change from properties listed in this brochure. Hence, all fares, schedules, itineraries, hours of arrival and departure, air schedules and special programs are subject to change without notice at any time. West Trek Tours will not under any circumstances be liable to refund the charges as a result of modification, alteration or substitution of services, subject only to the limited claims in respect of cancellation.
West Trek Tours is not responsible for any shutdowns or delays on the part of public transit (BC Ferries, Skytrain, Canada Line, buses, or Seabus).
Credit Card refunds are subject to variations in exchange rate and West Trek cannot assume responsibility for any difference in amount paid vs. amount refunded if exchange rates fluctuate or any fees/banking charges incurred.
All online bookings are subject to a 6% non-refundable order processing fee.
ROOM SHARING ANDCO-ED POLICY
Overnight trip prices are based on four people sharing a room. Our policy is to room girls with girls, and guys with guys. If you have a group of four booking together, you can mix sexes. If you are under the age of 19, you need an acceptance letter from your parents.
You can upgrade your room for an extra fee. Please note that these upgrades are strictly limited and must be booked in advance.
It is recommended that you provide the names of your desired roommates when you book your tour. If you do not provide any names, West Trek will match you with other students of the same sex.
Full payment must be made at time of activity.
If you miss the activity, there is no refund.
If the activity is cancelled seven days prior to date, there is a full refund.
Any pictures, video, or promotional footage taken by West Trek Tours or other parties working with West Trek Tours (which may include Passengers) during the trip will be the property of West Trek Tours and can be used or disclosed and the Passenger consents to the use and disclosure for future promotional purposes. The Passenger also consents to the use and disclosure of any of the person information collected regarding the Passenger (except for payment information) to enable West Trek Tours to inform the Passenger of events and promotions.
Should a passenger have a complaint towards a staff member (guide, driver or rep) or a supplier (hotel, bus company, activity provider), please visit our office and fill out a Complaint Resolution form. West Trek guarantees to fully investigate the complaint within 48 hours and reply to the passenger’s concern.
Note that West Trek distinguishes between “Acts of God” over which they have no control (for example forest fires, snow storms, mud or rock slides, and avalanches) and mechanical or staff issues. Compensation is not available for “Acts of God” or if the issue is a medical emergency or a safety issue.